Privacy Policy
Payment Transaction Information: When you request, receive, record, or process a payment through the Services, we collect information about the payment transaction and the transacting parties, including the date, time, location of the transaction, identifying information of the sender and recipient, the payment or transfer amount, bank account information, and other transaction metadata.
Information about Your Clients and Suppliers: We may collect information about your Clients and Suppliers, including but not limited to name, email address, address, phone number, and financial information, based on your use of the Services and payment instructions.
Feedback: We collect information that you choose to provide to us in connection with your feedback about the Services.
Device Information: We may collect information about your device when you access, or use the Services on that device, including IP address, hardware model, operating system, app version, browser information, and mobile network.
Geolocation Information: We collect the location of the device you are using to access the Services.
Information from Third Parties You Interact with Through the Services: We collect information about you from third parties with whom you interact through the Services, including but not limited to your Clients or Suppliers. We may also collect information from third-party services supported by, or synced or integrated with, the Services, including third-party data entry services or accounting software providers.
Identity Verification: We collect information about you from third parties as required and permitted by law, including for purposes of verifying your identity, complying with “know your customer” regulations, anti-money laundering and anti-terrorism financing laws, and PEP (Politically Exposed Persons) sanctions requirements.
Compliance and Fraud: We collect information about you from third parties for purposes of fraud detection and prevention, in connection with certain types of investigations, or as otherwise permitted by law to ensure the safety and security of the Services.
Other: When you use the Services, visit our Website, or otherwise engage with Lenkie, even if you do not establish or use a Lenkie account, we may collect information about you, such as name, email address, phone, and mailing address.
How We Share Your Information in Connection with the Services
Clients and Suppliers: We may share some of your information with the business you are transacting with to affect your transaction.
Lenkie Service Providers: We may engage selected third-party companies and individuals to perform services complementary to our own, including hosting services, fraud detection and prevention services, data analytics services, marketing and advertising services, cybersecurity services, payment processing services, email and SMS distribution and monitoring services, session recording, and our business, legal, and financial advisors (“Service Providers”). These Service Providers may have access to your information depending on their specific roles and purposes in enhancing our Services and may only use it for such purposes.
In Connection with Business Transactions or Corporate Changes: The information we collect in connection with the Services is a business asset. We may share or transfer your information if we enter bankruptcy or are party to a business transaction, such as a merger, acquisition, reorganisation, or asset sale.
Legal Compliance: We may disclose or allow government and law enforcement officials access to certain information as required by law.
With Your Permission: We may share your personal information pursuant to your explicit consent
How Long We Retain Information
We will retain your information in accordance with our internal records retention and management policies and procedures, as necessary to provide you with the Services, administer your Lenkie account, or as long as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and reserve our legal rights.
Cookies and Third-Party Technologies
Lenkie and our third-party service providers set and use cookies and similar technologies to store and manage user preferences, enable content, gather analytics and usage data, and deliver advertising.
Cookies are typically assigned to one of the following categories:
Essential Cookies: enable you to navigate our Website and use the Services. Without these cookies, our Website will not perform as smoothly for you as we would like, and we may not be able to provide certain functions and features.
Analytics Cookies: collect information about the use of our Website and application and enable us to improve how our Services work.
We use third-party service providers, including but not limited to Google Analytics, to analyse the use of our Website.
Most browsers are set to accept cookies automatically. You can deactivate the storing of cookies or adjust your browser to inform you before the cookie is stored on your computer. Some browsers have “Do Not Track” features that allow you to tell websites not to track you. Lenkie does not respond to “Do Not Track” signals.
Managing Your Preferences
We may use your information to provide you with marketing or other promotional communications via email. If, at any time, you would like to stop receiving these promotional emails, please follow the opt-out instructions contained in the email. It may take up to fourteen (14) business days for us to process opt-out requests.
Other Websites and Businesses
This Privacy Policy covers the privacy practices of Lenkie only. It does not apply to the practices of third-party websites, services, or applications, including those we partner with. These third-party services are governed by their own privacy policies.
International Transfers
Some of the data processors we use are outside the UK, or may host your personal data outside the UK. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded by implementing one of the following safeguards:
Your personal data is transferred to a country that has been deemed to provide an adequate level of protection for personal data by the UK government.
Where we use certain service providers, we may use specific contracts approved by the UK government that give your personal data the same protection it has in the UK.
We will introduce International Data Transfer Agreements, and International Data Transfer Addendums in line with UK GDPR requirements.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.
Your Legal Rights
You have rights under the data protection laws in relation to your personal data. These rights include:
The right to be informed
The right of access
The right to get your data corrected
The right to get your data deleted
The right to object to the use of your data
The right to limit how organisations use your data
The right to data portability
Where the lawful basis for processing your personal data is your consent, you have the right to withdraw your consent at any time. If you wish to exercise any of the rights set out above, please call, email, or write to us. We may need to request specific information from you to help us confirm your identity as a security measure to ensure personal data is not disclosed to unauthorised persons. We may also contact you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it could take longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated.
Updates to This Privacy Notice
This Privacy Notice may be updated periodically. If there are material changes to our Privacy Notice, we will post a notice on our Website and/or provide other notice as required by law. If you object to any changes to this Privacy Notice, you can cancel your account at any time.